I have two cars, but only insured one with Admiral last year. This year the renewal quote included both cars. My Audi R8 insurance substantially reduced, and my other car quote was cheaper than last year's Insurer. Very pleased
Date of experience : September 04, 2023
15 hours agoFantastic, when it came to renew my buildings and contents insurance, Admiral more than halved my monthly payments.
So much so I decided to upgrade to platinum cover and still saved almost halve on my monthly payments. Thank you so much
Date of experience : September 03, 2024
18 reviews 12 hours agoCerys was extremely helpful and patient with me going through my quote and offering different options till she sorted the right cover for my needs. I was so grateful she was the one that answered the phone as I had lots of questions to ask which she answered clearly.
Date of experience : September 01, 2024
14 reviews 7 minutes agoOur old house insurance provider ceased to provide this service any longer, so they liased with Admiral, and I got similar cover, with all my specified items, at a reasonable price. I had to phone Admiral to clarify a couple of things. Megan the agent I spoke to was first class, and was able to clarify my queries, in a polite and professional manner.
Date of experience : August 19, 2024
15 reviews 12 hours agoCustomer service is what sets a company apart. The person I chatted with online was very helpful and not at all pushy. I renewed easily and quickly. I hope this ok level of service is consistent throughout the company, and that I weren't just lucky that day.
Date of experience : September 03, 2024
3 hours agoGreat. I have been migrated from more than to admiral. I was apprehensive T first. I must say everything’s been great. Recd my docs price wasnt quite competitive. Got through on the phone the advisor managed to get a discount. She needed to call me back due to a system issue and she actually did. Which I was shocked by ha. Thanks admiral great so far
Date of experience : September 03, 2024
3 hours agoThe customer service agents who spoke to me were very kind and helpful, giving me information that was easy to understand. As my credit card had been debited twice, this necessitated a second phone call. This call was answered extremely quickly and efficiently with the agent able to inform me that a credit had already been made to my account. Most satisfactory.
Date of experience : September 03, 2024
8 minutes agoFirstly, the price quoted seemed reasonable and the cover provided for the price was good. The website was easy to use but the back up of having the ability to speak with an adviser, who was very helpful, made the decision to move an easy one to make. The ability to have human contact is still vital for many people. You may not need to use it, but it should be there.
Date of experience : September 03, 2024
14 hours agoCalling the customer number is a rather long procedure and in an emergency
it may be nerve breaking. However once you are through they can resolve your queries rather swiftly. The price was better than many other quotes I was given for similar requirements.
Date of experience : September 03, 2024
13 hours agoHad to pay alot of money in advance for emergency treatment for our dog. It's now been almost 2 months and despite Admiral saying they've got all the info they need, I've had no recompense nor are they answering any emails. Everytime ive tried to call im on hold so long the line eventually goes dead. Insurance is supposed to save you having to pay out large amounts unexpectedly but clearly not here. Absolutely shocking service.
Date of experience : July 25, 2024
Reply from Admiral Insurance
I am so sorry to hear of your experience when making a claim on your pet insurance and the lack of communication. I appreciate this is a difficult time, and I would like to apologise for the distress and upset this has caused.
Thank you for taking the time to leave feedback and contacting us. I have passed your review to the pet insurance claims team and asked them to review this and contact you.
12 reviews 14 hours agoWe transferred from More Than we needed to amend some of the conditions. The gentleman was very helpful and did the alterations and made the transfer without any problems. He was very polite
Date of experience : September 03, 2024
28 reviews Updated 3 hours agoOnly just started using Admiral but so far I am very happy with what they offered at an affordable price. Very easy to set up and a pleasant experience overall.
Date of experience : September 03, 2024
An hour agoI've been browsing for months & admiral was the best to provide maximum protection cover & above all with affordable prices.
They only issue is that they don't provide it directly had to use third party sites so 4☆
Date of experience : September 03, 2024
18 reviews 11 hours agoTwo telephone contacts were both in good understandable language.. The information requested was provided. Some difficulty in using website.
Seems to be good value for money, but only a claim will really tell.
Date of experience : September 03, 2024
10 reviews 2 hours agoNo annoying pages of guff just the actual types of cover and cost - how refreshing.
Oh and I should mention you blew our previous insurers renewal price out of the water.
Date of experience : September 03, 2024
28 reviews 42 minutes agoThe reason I only have given you 4 stars is that firstly the payment hasn't been taken and it's only the start. Come back to me after the first year and we will see how you are doing, but at the moment it's been really easy to get set up and everything was laid out and explained.
Date of experience : August 14, 2024
Read 1 more review about Admiral Insurance 13 hours agoyes very good from my first contact,easy to understand,which at my age is a very good help,computers not always easy,so thanks for making so easy,regards George
Date of experience : September 03, 2024
26 reviews 34 minutes agoThe response times were generally very good, with one exception!
I sent an email concerning MY password on MY email account in which I drew attention to the fact that the choice of passwords was for ME to make and NOT YOU!
However, I have reconsidered and have made the necessary small adjustment.
Date of experience : September 03, 2024
17 reviews 3 hours agoEasy and efficient online application. Then due to a small issue with my application, I had a call with the customer service team and that was quickly and effectively resolved in no time. It was super easy to change my insurance and I got a great deal based on what my original insurance company was wanting to charge for the new renewal period.
Date of experience : September 03, 2024
14 hours agoWhen I spoke with the agent she was very helpful, explained the policy and gave very good unbiased advice. Explained that I had time to think about the product I was taking. As my previous one had some days before it ran out. There was no pushing to take sign up and pay.
Date of experience : August 09, 2024
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Information written by the company
Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.
